Shipping Policy !
Shipping orders, are despatched throughout the world, by the National Postal Service of Portugal (www.cttexpresso.pt), in registered mail. Other means of sending, will have to be requested, in previous antecedence. All items are properly packed, ensuring maximum security to the shipping origin. Even with all the care, I can not guarantee 100%, absence of damages, done by third parties. Item insurance may be made, if requested previously to: dragoshells.jp@gmail.com
When will you ship my items?
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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items. We ship within 24-48 hours of receiving your order.
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In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination.
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Please allow 7-10 business days for delivery to the Europe.
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Please allow 10-25 business days for delivery to the rest of the world.
Important
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Please note that for high value specimens, we can use at your demand DHL services. Parcel can be insured and a tracking number is supplied to you. This service is at your own charge whatever the value of the order is
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Please note that we are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control and we are not responsible for lost or damaged packages during transit ! We are not responsible for any customs fees and delays or damages because of customs.
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We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package in such cases will be invoiced to the customer.
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dragoshells-jp is not responsible for destination country tax and/or duty charge that may incur. Customers will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering. We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances.
If the order arrives in your country and...
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The customs refuses to accept the package.
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No attempt is made in the country of destination to deliver the package.
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The Customer refuses to accept the package.
dragoshells-jp reserves the right to abandon the package and will not be responsible for any refund.
Please note: The holiday season and force majeure situations might affect delivery timelines. We are not responsible for shipping delays, even if they exceed the time mentioned above.